For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.
Courses
- Home
- Courses
- E-Learning Soft Skills
- Effective Call Management
Effective Call Management
£14.00
The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation. The key points covered in this course are:
- Planning
- Gatekeepers
- Influencing
- Objection handling
- Resilience positivity & confidence
- Offering proposals
- Clear communication
- Up selling
- Closing the call.
- Share:
Related products
-
Conflict Management£14.00
The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in…
-
Customer Services Awareness£14.00
The aim of this course is to greater increase your knowledge of customer needs and positive communications. The key points covered in this course are:
Defining customers
Customer needs
Good… -
GDPR Awareness£14.00
The aim of this course is to greater increase your knowledge of GDPR in working practice, as well as the relevant legislation. The key points covered in this course are:
…
-
Money Laundering Awareness£14.00
The aim of this course is to greater increase your knowledge of money laundering and prevention, as well as the relevant laws and legislation. The key points covered in this…
Reviews
There are no reviews yet.