Often, your customer service staff are the voice of your company, they’re your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers’ first impression of your business to be a good one.
Customer Services Awareness
The aim of this course is to greater increase your knowledge of customer needs and positive communications. The key points covered in this course are:
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques.
Category: E-Learning Soft Skills